Exchanges and Returns

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Please read our exchange policy carefully and choose the option that best suits you.

1. Introduction

At IYS COSMETICS, we are committed to ensuring the complete satisfaction of our customers. We understand that there may be situations where you need to exchange or return a product, and therefore we have created a clear and fair policy to meet your needs.

2. Right of Withdrawal

According to article 49 of the Consumer Protection Code, you have the right to cancel your purchase within 7 (seven) calendar days from the date of receipt of the product. As listed below:
Article 49 of the Consumer Protection Code (CDC): "The consumer may withdraw from the contract within 7 days from the date of its signature or the receipt of the product or service, whenever the contracting for the supply of products and services occurs outside the commercial establishment, especially by telephone or at home."

To exercise your right of withdrawal, you need to pay attention to a few details:
● Product Condition : The product must be in its original packaging, unused, sealed, and accompanied by all accessories and documents received.
● Full Refund: By exercising your right of withdrawal, you will be entitled to a full refund of the amount paid, including shipping costs. It is important to pay attention to the refund deadlines, according to the chosen payment method. Access our [link to refund policy/policy]. FAQ in that link to obtain all the information.
● Credit card refund: The amount paid for the purchased product will be refunded by your credit card company within 60 (sixty) days, which may vary.
in accordance with the credit card issuing bank.

3. Conditions for Carrying Out the Exchange

In addition to the right of withdrawal stipulated in the previous item, we accept exchanges in the following cases:
● Product Condition: The product must be in its original packaging, unused, sealed, and accompanied by all accessories and documents received.
● Invoice: You must present the purchase invoice.

4. Reasons Accepted for Making an Exchange

We accept exchanges in the following cases:
● Manufacturing Defect: If the product has a manufacturing defect.
● Damage During Transport: If the product arrives damaged due to shipping.
● Product not as ordered: If the product received is different from what was ordered.
● Returns due to allergies or any other problems with the purchased product: If you have developed any allergies or problems from using our product, please contact us via email at sac@iyscosmetics.com so that we can better understand your situation and offer appropriate solutions quickly and efficiently.

5. Procedures to be Followed for Carrying Out an Exchange and/or Monetary Refund

To request an exchange or return, follow the steps below:
● Contact Customer Service: Please contact our customer service department via email at sac@iyscosmetics.com, stating the reason for the exchange or return and providing order details.
● Submission of Documentation: Please send photos of the product, including the packaging, and the invoice for initial review.
● Application Analysis: Our team will evaluate your request and, if approved, will provide instructions for shipping the product.
● Product Shipment: Send the product to the address provided, following the instructions you received.

It is important to pay attention to the Warranty Policy for issues involving the product warranty.

6. Shipping Costs

● Initial Shipping Costs: We will be responsible for the shipping costs of sending the product for our analysis.
● Cost Reimbursement: If the exchange is approved due to a manufacturing defect, damage during transport, product not matching the order, or in the case of exercising the right of withdrawal.

7. Timeframes for Exchanges and Returns

After we receive the product and verify the conditions for exchange or return, the deadline for completing the process is up to 30 (THIRTY) business days. A new product will be sent or the
Refunds will be processed as appropriate.