Terms &amp; Conditions

Terms & Conditions

1. Introduction

Welcome to the website of IYS COSMETICS !
To ensure a pleasant, simple, and safe experience for all users, we have established some rules of use.

By accessing and using our website, you agree to follow
as set out below:

2. User conduct

● Mutual Respect: All users must act respectfully and courteously towards other users and the IYS team. Abusive, offensive, or discriminatory behavior will not be tolerated.
● Appropriate Language: The use of vulgar, offensive, or inappropriate language is prohibited in any area of the site, including comments, forums, and product reviews.
● Spam and Unauthorized Advertising: Posting spam, repetitive or unsolicited messages, or unauthorized advertising of products or services is not allowed.

3. User-generated content

● Responsibility for Content: Users are responsible for all content they post on the site, including comments, reviews, and forum posts. The content must not infringe copyright, privacy rights, or any other applicable law.
● Prohibition of Inappropriate Content: Posting content that is offensive, illegal, harmful, threatening, abusive, defamatory, obscene, vulgar, sexually explicit, racist, or ethnically offensive is prohibited.
● Moderation: IYS reserves the right to review, edit, or remove any user-generated content that violates these terms of use or is deemed inappropriate by our moderation team.

4. Use of the website

● Unauthorized Access: It is not permitted to attempt to access restricted areas of the site, hack it, or use the site in a way that could compromise its security or functionality.
● Misuse of Resources: The site's resources must be used for their intended purpose. Any misuse, such as attempting to overload the system, use
The use of bots or automated scripts is strictly prohibited.
● Accuracy of Information: Users must provide accurate and truthful information when registering an account or making a purchase on the site. Providing false or misleading information is prohibited.

5. Intellectual Property

● Respect for Copyright: All content available on the website, including text, images, graphics, logos, and software, is the property of [Company Name]. IYS or its licensors and is protected by copyright and other intellectual property laws. It is prohibited to reproduce, distribute, modify, or use any content without prior permission.

6. Consequences and violations

● Disciplinary Measures: Violation of any of these terms of service, once proven, may result in disciplinary action, including suspension or termination of the user's account, removal of content, and other applicable legal measures.
● Reporting a Violation: Users can report any violation of these terms of use by contacting our customer service team at sac@iyscosmetics.com.

7. Product and promotional information

Each product listed on our website includes a detailed description covering its key features, ingredients, benefits, and instructions for use. This information is provided to help you make an informed choice.

The product images are accurate representations of the items available. However, slight variations in color and design may occur due to different screen settings.

Furthermore, regarding promotions, discounts, and other relevant points, the topics are listed below:

a) Promotions and Discounts:
Special Offers: We regularly offer special promotions and discounts on a variety of products. These offers may include promotional prices, volume discounts, and gifts with qualifying purchases. Please pay attention to the rules of each specific promotion, as well as its duration.
Discount Coupons: Occasionally, discount coupons may be distributed that can be applied to your purchases. Coupons have specific terms and conditions, including validity and usage restrictions, which are clearly stated when the coupons are distributed.
Launch Promotions: New products may be launched with special offers for early adopters, including discounts and gifts. As with other cases, this will have specific regulations.
Newsletter subscriptions: By subscribing to our newsletter, you will receive information about the latest promotions, product launches, and exclusive offers directly to your email.

b) Terms and Conditions of Promotions:
Validity of Promotions: All promotions have a specified validity period. After the promotional period ends, prices and offers return to normal. Pay attention to the deadlines, rules, and conditions associated with the desired promotion.
Quantity Limit: Some promotions may be subject to quantity limits per customer to ensure that more people can take advantage of the offers.
Non-cumulative: Unless otherwise indicated, promotions and discounts are not
Discounts are cumulative. Only one discount or promotion can be applied per order.
Products on Sale: Products on promotion are subject to stock availability. In case of unavailability, IYS reserves the right to cancel the promotion.
We may promote the product or replace it with another of similar value, at our own discretion, without needing to inform you in advance.

c) Additional Information:
Changes and Cancellations: IYS reserves the right to change, modify, or cancel promotions at any time without prior notice. These changes will be...
reflected on the website.
Error in Promotions: In the event of a typographical or system error resulting in an incorrect price or misleading promotion, IYS reserves the right to cancel affected orders and correct the information.

d) Can I resell products?
No. Products purchased on the IYS website are intended exclusively for personal and non-commercial use. Reselling products purchased through our website is strictly prohibited under any circumstances.

8. Registration information and delivery details

To make purchases on our website, you need to create a personal account. Registration is quick, secure, and free.

We request basic information such as full name, CPF (Brazilian tax identification number), email address, delivery address, and phone number. This information is essential to process and ship your order securely.

We guarantee the security and confidentiality of all information provided during the registration process. Your personal data will be protected as outlined in our Privacy Policy.

With a registered account, you can save your payment and delivery address information to expedite future purchases. You will also have access to your purchase history and be able to track the status of your orders directly in your account.

You are responsible for providing true, accurate, and complete information during the registration and purchase process.

Furthermore, by registering on our website, you acknowledge that if you provide an incorrect or outdated delivery address, IYS will not be responsible for any failure to deliver the purchased product, and there may also be other consequences.
inconsistency in the tax documents issued in relation to the purchase.

Regarding order tracking: We offer a tracking service for purchases made on our own platform, a feature implemented in partnership with the postal service, so you don't need to leave our website to check the progress of your delivery.

Even though tracking is done on our website, we are not responsible for system unavailability, as it is a service managed by Correios (Brazilian postal service) and not by IYS. The same applies to inaccuracies in information or errors in tracking.

In these cases, to change the delivery address, you must contact our Customer Service department, as described in item “11” of this document.

9. Payment methods

To make your shopping experience easier, we offer several secure and convenient payment methods. Below are the options available on our website:

a) Credit and Debit Cards: We accept major credit and debit cards; please check the list of accepted cards on the platform when making your purchase. Credit card payments are processed quickly and securely. Installment payments are available in up to 4 interest-free installments.

b) Bank Slip: We offer the option of payment via bank slip for cash purchases. The bank slip can be printed and paid at any bank, lottery outlet, or through internet banking until the indicated due date. Payment processing may take up to 3 (three) business days after the payment date.

c) Payment via PIX: You can pay for your purchase using PIX when you are on the payment page. The payment is processed quickly and immediately.

Regardless of the payment method chosen, after your purchase is confirmed, you will receive an email confirming the payment processing and finalizing your purchase. Please pay attention to the email address provided during registration to ensure you receive all the information correctly.

Only after receiving the email confirming that your purchase has been completed should you begin counting the delivery time.