Frequently Asked Questions -- It's Easy to Learn More About IYS.
How can I tell which product is best suited for my skin?
We recommend consulting a dermatologist to identify your skin's specific needs. Our products are formulated to meet the needs of a variety of skin types, including sensitive skin.
How can I contact IYS customer service?
You can contact our customer service through our official website, where you will find email, WhatsApp, and phone options for assistance.
Where can I find the complete ingredient lists for IYS products?
Full ingredient lists are available on product packaging and on our official website. If you have specific questions about ingredients, our customer service is available to help.
Are IYS products eco-friendly?
We strive to minimize our environmental impact by using recyclable packaging and sustainable ingredients whenever possible. We continue to seek ways to improve our environmentally friendly practices.
Are IYS products tested on animals?
IYS is committed to ethics and animal welfare. None of our products are tested on animals.
What is the return policy for IYS products?
IYS offers a 7-day return policy for products purchased on our official website. Please see our Return Policy.
Where can I buy IYS products?
IYS products are available on our official website.
Can I wear makeup after applying IYS products?
Yes, many of our products, such as IYS Day Cream, are formulated to be used under makeup, providing a smooth and even base.
How often should I use IYS products?
Each product has its own instructions for use. Read the instructions on the packaging or consult our website for specific details.
Are IYS products suitable for all skin types?
Yes, IYS products are formulated to suit a variety of skin types, including dry, oily, combination, and sensitive. We always recommend testing a new product on a small area of skin before using it regularly.
Can I combine different IYS products in my skincare routine?
Yes, our products are designed to complement each other and work well together. A typical routine might include in the morning the soap or micellar water, followed by the serum, Day Moisturizer, and Eye Stick. For the evening, cleanse with micellar water or soap (if you choose soap in the morning, use micellar water at night), apply the serum and night cream, and the neck stick.
Are IYS products natural or organic?
Our products combine natural and technologically advanced ingredients to ensure effectiveness and safety.
Are IYS products suitable for sensitive skin?
All of our products are designed for skin well-being in order to minimize sensitivity, such as the IYS Enzymatic Cleanser and IYS Micellar Water.
Can I use IYS products during pregnancy?
We recommend that you consult your doctor or dermatologist before using any skincare product during pregnancy.
Do IYS products have a fragrance?
Some IYS products may contain light and mild fragrances. If you have a sensitivity to fragrances, please check the ingredient list or contact our customer service.
Do IYS products contain parabens or sulfates?
No, IYS products are formulated without parabens and sulfates. We prioritize ingredients that are safe and beneficial for the skin.